Frequently Asked Questions
No matter what your question is about Braxley Bands, our team is always on hand to provide prompt and accurate answers.
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General Information
Shipping & delivery
Orders & Payment
Returns & Exchanges
Product Care & Maintenance
Warranty & Support
General Information
What makes Braxley Bands different from other Apple Watch bands?
Braxley Bands stand out due to their unique combination of comfort, durability, and style. We offer bands made from sport elastic, which is perfect for active lifestyles, and Organic Cotton for those who prioritize comfort and hypoallergenic materials. Our bands are designed to be versatile, easy to wear, and compatible with all Apple Watch models.
What materials are these bands made from?
We offer two distinct materials for our bands:
Sport Elastic: Made from recycled PET polyester, this material is durable, quick-drying, and perfect for workouts, swimming, or any activity where durability and comfort are key.
Organic Cotton: This band is incredibly soft, hypoallergenic, and provides maximum comfort, making it ideal for everyday wear.
Are these bands compatible with all Apple Watch models?
Yes, Braxley Bands are designed to be compatible with all Apple Watch models. They come in sizes to fit the smaller Apple Watch (38mm/40mm/41mm), the larger Apple Watch (42mm/44mm/45mm), and the Ultra (49mm). Our larger bands are compatible with both the Ultra and the larger Apple Watch models.
How do I know which size to order?
Choosing the correct size for your Braxley Band is simple. The size of your Apple Watch can be found on the underside of your watch face. The small Apple Watch sizes are 38mm/40mm/41mm, while the large Apple Watch sizes are 42mm/44mm/45mm. The Ultra is 49mm. We offer a size guide on each product page to help you find the perfect fit. Rest assured that our larger bands are fully compatible with both the larger Apple Watch models and the Ultra.
Shipping & delivery
How long will it take to receive my order?
Orders are typically processed within 1 business day. For U.S. customers, standard shipping usually takes 3-7 business days. International orders to Canada may take a bit longer, depending on the shipping method selected.
Do you ship internationally?
Yes, we offer international shipping to Canada. Delivery times and shipping costs will vary depending on the destination.
How much does shipping cost?
For U.S. orders, we offer free standard shipping on orders over $50. For orders under $50, standard shipping is $4.95. Express shipping is available for a flat rate of $11.95. For Canadian orders, shipping costs will be calculated at checkout based on the shipping method selected.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment until it arrives.
What should I do if my package is lost or damaged?
If your package arrives damaged, please contact our customer support team immediately, and we will arrange for a replacement. While we do not work directly with the carrier to resolve lost packages, we will work with you to ensure you receive your product if there are any significant delays.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we support payments through PayPal, Apple Pay, and Google Pay for your convenience.
Can I cancel or change my order after it’s been placed?
You can make adjustments to your order within 1 hour of it being placed by visiting braxleybands.com/account. If one hour has elapsed, please reach out to us via live chat or at info@braxleybands.com as soon as possible to make any adjustments. We process orders quickly, so changes or cancellations may not be possible once the order has been processed or shipped.
Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. To stay informed, sign up for our newsletter in the website footer and follow us on social media for the latest updates.
How do I apply a discount or promo code?
You can apply a discount or promo code at checkout. Simply enter the code in the designated field, and the discount will be automatically applied to your order total.
Is my payment information secure?
Yes, we prioritize your security. We use industry-standard encryption to ensure that your payment information is safe and secure throughout the transaction process.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy. If you’re not completely satisfied with your items, you can return it within [30] days of purchase for a full refund. The item must be in its original condition, unused, and with all packaging intact.
What is your exchange policy?
If you need to exchange your items for a different size or style, we’re happy to accommodate exchanges within [30] days of purchase. The band must be in its original condition, unused, and with all packaging intact.
How do I initiate a return or exchange?
To initiate a return or exchange, please visit braxley.loopreturns.com and follow the instructions provided. You can also contact our customer support team with your order number and the reason for the return or exchange. We will guide you through the process and ensure your request is handled promptly.
How long does it take to process a refund?
Once we receive your returned item, we typically process refunds within 5-7 business days. The refund will be credited to the original payment method used for the purchase.
Product Care & Maintenance
How do I clean and care for my Braxley Band?
We recommend washing your Braxley Band by hand using dish soap or in the washing machine on a gentle cycle. After washing, you can either air-dry the band or use a dryer on a cool and gentle setting. Avoid using harsh chemicals, as they may damage the material.
Are Braxley Bands waterproof?
Yes, our sport elastic bands are water-resistant, making them ideal for workouts, swimming, and other activities where you might encounter water. However, for best longevity, we recommend minimizing prolonged water exposure. The Organic Cotton bands should be kept dry to maintain their softness and durability.
Will my Braxley Band stretch over time?
Our bands are designed to maintain their elasticity and fit over time. However, some natural stretching may occur with regular use, especially in wet or sweaty conditions. The Organic Cotton bands may relax slightly with wear but are designed to retain their shape.
How do I replace my Apple Watch Band?
Replacing your Apple Watch Band with a Braxley Band is easy. Press the release buttons on the back of your Apple Watch, slide the current band out, and then slide your new Braxley Band in until you hear a click. Ensure the band is securely attached before wearing it.
Warranty & Support
Do Braxley Bands come with a warranty?
Yes, all Braxley Bands come with a lifetime warranty that covers any manufacturing defects, including stretching. We are committed to providing high-quality products and ensuring your satisfaction for the lifetime of your band.
What does the warranty cover?
Our lifetime warranty covers any manufacturing defects in materials or workmanship, including issues like faulty stitching, defective hardware, material flaws, and stretching. However, the warranty does not cover damage caused by misuse, accidents, or normal wear and tear that is not related to manufacturing defects.
How do I claim warranty service?
To claim warranty service, please contact our customer support team with your order number and a description of the issue. We may request photos of the defect or stretching to help us assess the situation. Once your claim is approved, we will guide you through the next steps, whether that’s sending a replacement band or finding another solution.
How can I contact customer support?
You can reach our customer support team via live chat or email at info@braxleybands.com or through our website’s contact form. We strive to respond to all inquiries within 24 hours and are here to assist you with any questions or concerns you may have.