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Customer Support

We are committed to exceptional customer support and service, because after all, we want you to love your Braxley Items so much you'll completely forget about your old accessories.
Please do not hesitate to reach out to us at  if you have any additional questions that are not addressed below.

Returns / Exchanges / Shipping
For extremely easy returns and free exchanges, follow the instructions here: 

Our products are shipped from Texas and take 2-5 business days for delivery depending on the option chosen at checkout. For returns, items must be returned in their original unworn condition packaging included.
Returns must be made within 30 days of your delivery date. You will be issued a refund for the full value of the product and the funds will be credited back to your original form of payment as quickly as possible.
We are here to help and we promise to be transparent and honest with you.
"How do I wash my band?"
We recommend washing on low heat and letting the band tumble dry on a low setting.
"My band has stretched out, what can I do?"
Put it through a washer/dryer cycle. This will return the band to its original condition.
"My band feels a little tight, how can I loosen it up a bit"
Give it a good pull and hold it stretched out for 5-10 seconds. The elastic will also begin to form to your wrist size.
"How do I wash my Stash Bag / Wonder Belt?"
We recommend washing on low heat and letting the items tumble dry on a low setting.